Refund policy
Return & Exchange Policy
Last updated: [2026.05.13]
Quick Return Summary
At CALYPHIA, every piece is carefully inspected before shipment to ensure it arrives beautifully presented and in excellent condition.
For hygiene and safety reasons, intimate products must be returned in new, unworn condition.
Eligible returns must:
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Be requested within 2 days of delivery
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Be unworn, unused, and unwashed
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Include all original tags, liners, inserts, and packaging
Approved returns include:
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Complimentary return shipping
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No restocking fees
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Refund processing within 5 business days
Overview
At CALYPHIA, we believe intimate pieces should feel refined, personal, and effortless to wear.
Every order is prepared with exceptional attention to quality, presentation, and detail. If something isn’t quite right, we are here to help.
To preserve hygiene, product integrity, and customer safety, returned items must meet the conditions outlined below.
Return Eligibility
Customers may request a return, exchange, or refund within 2 days of delivery.
To qualify, items must:
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Be new, unworn, unused, and unwashed
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Be returned in their original condition and packaging
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Include all tags, hygiene liners, protective elements, and inserts intact
Items showing signs of wear, washing, perfume, stains, alteration, or use beyond normal fitting purposes cannot be accepted.
Non-Returnable Items
For hygiene and safety reasons, the following items are generally non-returnable once worn or used:
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Lingerie
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Swimwear
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Stockings & tights
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Bodysuits
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Intimate apparel
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Final-sale items
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Gift cards
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Personalized or monogrammed products
Exchanges
We gladly accept exchanges for eligible items requested within 2 days of delivery.
Return Method
Returns are accepted by mail only.
Return Shipping
Approved returns include complimentary return shipping.
Depending on the destination country, CALYPHIA may provide either:
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A prepaid return label
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Separate return instructions from our Customer Care Team
Restocking Fees
CALYPHIA does not charge restocking fees.
Refund Processing
Once your return has been received and inspected, refunds are typically processed within 5 business days to the original payment method.
Depending on your payment provider, the final posting time may vary.
Orders paid via Cash on Delivery (COD) in GCC countries may be refunded as store credit where applicable.
How to Request Assistance
Please contact:
To help us process your request quickly, please include:
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Your order number
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A brief description of the issue
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Clear photos of the item
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Packaging photos if applicable
Please do not return any item without confirmation from our Customer Care Team.
Quality & Hygiene Notice
To maintain strict hygiene and product integrity standards, CALYPHIA reserves the right to refuse any return or exchange request that does not meet the conditions outlined in this policy.
Items that appear worn, washed, altered, damaged after delivery, or handled beyond normal fitting purposes will not be accepted.
Customer Care
Email: member-services@calyphia.com
Hours: Monday–Friday · 9:00–18:00 (Gulf Standard Time)
Policy Updates
CALYPHIA may update or revise this Return & Exchange Policy at any time without prior notice.
The latest version will always be available on our website and becomes effective immediately upon publication.