We offer worldwide shipping on all orders.

Orders are typically processed within 2–4 business days, and delivery usually takes 7–20 business days depending on destination and customs clearance.

Free shipping is available on orders over $59 USD.

Orders below this amount will have shipping calculated at checkout.

All parcels are shipped in discreet, protective packaging with no visible product details to protect your privacy.

Yes. Once your order has been shipped, you will automatically receive a tracking email with your tracking number and delivery updates.

You may follow your package’s journey at any time using the tracking link provided.

Absolutely.
All CALYPHIA orders are shipped in plain, unbranded packaging — no product details or brand name appear on the outside, ensuring complete privacy for our customers.

When will my order arrive?

Orders are processed within 2–4 business days after payment confirmation.

Estimated delivery times:

• GCC countries (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Oman): 7–12 business days

• United States & Canada: 10–15 business days

• Europe: 10–15 business days

• Rest of the world: 10–20 business days

Delivery times may vary depending on customs clearance, local carriers, and seasonal demand.

Every CALYPHIA order is carefully inspected and thoughtfully packaged before shipment to ensure it arrives in excellent condition.

We are currently preparing this option for selected regions.

If you have an urgent order, please contact our support team at member-services@calyphia.com, and we will do our best to assist.

Returns, exchanges, or refund requests must be submitted within 2 days of delivery.

To be eligible, items must be new, unworn, unused, and unwashed, with all original tags, hygiene liners, inserts, and packaging intact.

Approved requests may qualify for a refund, exchange, or replacement, depending on the circumstances.

Approved returns include complimentary return shipping and no restocking fees.

Refunds are typically processed within 5 business days after the returned item has been received and inspected.

For full details, please read our [Return Policy].

Return Conditions

To maintain hygiene, safety, and product integrity standards:

• Items must be returned in new, unworn, unused, and unwashed condition, with all original tags, hygiene liners, inserts, and packaging intact.

• Return, exchange, or refund requests must be submitted within 2 days of delivery.

• Items showing signs of wear, washing, perfume, stains, alteration, or damage after delivery cannot be accepted.

• Requests that do not meet these conditions may be declined.

For hygiene reasons, lingerie, swimwear, stockings & tights, bodysuits, and other intimate apparel are only eligible for return if all return conditions are fully met.

Yes. We gladly accept exchange requests for eligible items submitted within 2 days of delivery.

To qualify, items must be returned in new, unworn, unused, and unwashed condition, with all original tags, hygiene liners, inserts, and packaging intact.

Approved exchanges are subject to product availability at the time of review.

Please do not return any item without prior authorization from our Customer Care Team.
For full details, please read our [Return Policy].

Approved returns include complimentary return shipping.

Depending on the destination country, our Customer Care team may provide either a prepaid return label or separate return instructions after review.

Approved refunds are issued after the returned item has been received and inspected.

Refunds are typically processed within 5 business days and returned to the original payment method. Depending on your payment provider, the final posting time may vary.

For eligible Cash on Delivery (COD) orders in GCC countries, refunds may be issued as store credit where applicable.

We process orders as quickly as possible, so cancellations or modifications cannot be guaranteed.

If you need to make changes to your order, please contact our Customer Care Team at member-services@calyphia.com as soon as possible and include your order number and request details.

If your order has not yet been processed or dispatched, we will do our best to assist you. Once an order has been shipped, cancellations or modifications are generally no longer possible.

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available at checkout, depending on your location and device.

All transactions are securely processed through encrypted payment systems to protect your personal and payment information.

Our website supports multiple currency displays for your convenience.

Depending on your location, prices may be displayed in your local currency. However, the final transaction currency will be shown clearly at checkout before payment is completed.

Your payment provider may apply currency conversion rates or international transaction fees where applicable.

We currently offer exclusive benefits to CALYPHIA subscribers, including 15% off the first order, early access to selected releases, private updates, and special promotions.

Additional member benefits and gift card options may be introduced in the future.

Yes. Product availability on the CALYPHIA website is updated regularly.

Some styles may be restocked in limited quantities, while others may be discontinued or replaced by new collections.

We recommend placing your order as soon as possible if a product is marked as available, as inventory and availability may change without notice.

Each product page includes a detailed Size Guide and fit notes to help you choose the most suitable size.

If you are between sizes or need additional guidance, our Customer Care Team will be happy to assist you with personalized sizing recommendations before purchase.

As intimate apparel and swimwear are subject to specific return conditions, we recommend reviewing the Size Guide carefully before placing your order.